At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Specialist (Team Lead).
The Equipment Service Specialist is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role, our ES Specialist performs expert level skills in providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on the most complex mechanical, electro-mechanical and electronic issues in a high stress, fast paced, highly compliance regulated healthcare environment. This person will be working with cross-functional teams (Tech Support, Engineering, Service Contract Management), the ES Specialist acts as escalation point to diagnose, coordinate, and resolve the most complex equipment and service issues working cross functionally (This includes deep expertise in specific equipment/service technologies that provide support to entire Customer base including competitive equipment). In addition, the Technician in this Specialist role will provide Customers with information, pricing and options, utilizing clear, proactive communications during all service phases to optimize Customer operations and provide a One of A Kind experience.
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: A person will be required to travel throughout the 50 U.S. states, but must reside in a state east of the Mississippi River, as this Specialists' main territory will be the Eastern half of the U.S.
Customer Focus & Retention – 30%
Technical Professional, Compliance-Regulatory and Continuous Improvement – 50%
Customer Growth – 20%
*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
#LI-DC
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.