At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

The  Order Management Co-ordinator is fundamental to the success of the Order Entry team and is responsible for directly supporting customers and entering orders for the STERIS Healthcare business.  This role’s purpose is to support STERIS’s vision in creating a healthier and safer world by processing various different order types and going above and beyond to meet our Customer’s expectations.

Duties

Answering incoming enquiries from Customer and other internal teams about orders that have already been processed.
Processing various types of customer orders into the ERP system ensuring accurate entry of information and pricing.
Managing and responding to customer complaints and queries.
Updating the CRM system with any customer contact or discussions.

Contacting customers to provide pro-active updates if orders are not available to be dispatched.

Required Experience

Experience in a customer service environment

Preferable with exposure to CRM systems (Oracle, Siebel or similar) with a focus on providing outstanding customer service to all stakeholders.

Equal Opportunities

STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.