Summary Statement

For many years, JP&O has provided the highest quality care to our patients and we continue to do so by ways of improving our level of service. We are pleased to announce that we have joined Ottobock Patient Care and we are proud to take the next steps in joining this excellent network of orthotics and prosthetics clinics.Great people drive our culture and our employees are actively involved in shaping both our company and our industry. Wherever your passions lie, you can find rewarding work and challenges to expand your experience at Ottobock.

We are currently seeking a Patient Care Coordinator in our Jonesboro, AR location. Join our expanding team and see why JP&O was a 2021 and 2022 Best of Northwest Arkansas Small Business Awards recipient.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases.
• Create patient account profile in the Medical Record system.
• Ship and receive products for device procurement and delivery.
• Maintain a clean office work environment including coordination of all office supplies.
• Maintain office petty cash.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Coordinate the support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare).
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Two years of office administrative management, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

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