Business Transformation Assistant 
Attractive Salary & Benefits 
36.5 Hour week (Hybrid) 
Newtownabbey  
  
Who are we? 
At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,000 staff and have been placed 4th in Ulster Business Top 100 Companies 2023. 
  
We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. 
  
A look into the role 
Henderson Food Service is the leading supplier to the food service industry in Ireland. We source and supply a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals and offices. 

We achieved gold accreditation against the Investors in People standard framework in 2020 in recognition of people management excellence and our commitment to investment in people. 
 
The purpose of the role: 

The primary responsibility of this position is to aid in business process opportunities, pinpoint areas for potential transformation, and implement necessary alterations to enhance operational effectiveness.  

Be the “go-to” person for system queries, improvement concepts and development requests.  

The candidate should be approachable, possess a systematic approach to problem-solving, and demonstrate strong analytical skills.
 
Working as Business Transformation Assistant you will: 

• Support the Transformation team to analyse, record and model current business processes and systems to establish where improvements can be made.   

• Build and manage positive relationships with internal/ external stakeholders to meet requirements.  

• Assist with the development and delivery of projects that introduce new initiatives to enhance current business functions.  

• Drive the move towards improved use of RPA (Robotic Process Automation) across the business using the Automation Anytime software already in place.  

• Support the BT Analyst in moving the reporting functions of the business exclusively to Qliksense outputs.  

• Undertake UAT for system modifications and upgrades. In particular, this role is to be instrumental in the successful imminent upgrade of our ERP system, Accord.   

• Support internal departments with training and development and create documentation around process changes.   

• Develop a good understanding of business systems and assist with relevant queries. 

• Superuser for IT systems and be a point of contact for IT providers.  

• Be a positive ambassador for working simpler, faster, better. 

  
Skills for Success 

Joining us as Business Transformation Assistant the minimum criteria you’ll need is: 

• Minimum of 4 GCSEs including English & Maths 

• Experience of extracting and analysing information   

• Experience of helping to deliver successful business change or process improvement initiatives. 

• Proficiency in the use of Microsoft Office packages, particularly Excel. 

 
The Attributes you’ll need include: 

• Strong analytical and problem-solving skills  

• Excellent interpersonal and communication skills  

• Excellent attention to detail   

• Proven organisational and planning skills 

It is Desirable if you have: 

• A third level degree in Business/Finance/ IT/ Data or related field 

• Project delivery experience 

• Experience of user acceptance testing experience 

• Experience applying Power Platform in a business environment. 

• Ability to evaluate and prioritise tasks based on available resources.  

• Knowledge of Business Intelligence tools e.g. Qlikview and Qliksense   

 
Are we right for you? 
As part of this role, it will be important that you feel aligned with the values that we live and work by. 
  
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better. 
  
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities. 
  
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills. 
  
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. 
  
The Reward 
  
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. 
 
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve.  And we will be here to celebrate your success. 
  
Our business has been recognised externally for delivering excellence in employment.  We value employee development and heavily invest in our people. 
  
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. 
 
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available. 
  
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch. 
  
Completed applications must be submitted online by midnight on Monday 22nd April 2024  
  
We are an equal opportunities employer.