The business analyst will be the primary point-of-contact for business-critical Comfort Medical solutions. In this position you will focus on day-to-day support, maintenance, oversee data management, and work with stakeholders throughout Comfort Medical to identify and implement improvements to workflows and processes. Tasks may originate from projects, requests for change, or troubleshooting to solve system issues.
This position is located at Comfort Medical (remotely or in Coral Springs, FL), and work closely with the Revenue Cycle Management and Sales teams.
Expected travel days: 5% to 10
Major Areas of Accountability
- Drive operational efficiencies by continuously improving, ensuring compliance, and standardizing order-to-cash processes.
- Ensure best practices by maintaining close communication with vendors, attending courses, monitoring release notes, and performing external benchmarking.
- Develop, implement, and uphold a comprehensive master data management strategy.
- Take ownership of data issues, serving as the first line of defense from identification to resolution, and escalating as necessary.
- Secure master data integrity, establish processes and cadence for data uploads (e.g. pricing tables).
- Respond to user issues, troubleshoot, and provide problem-solving assistance as required.
- Manage relationship with vendors.
- Document and maintain the system change process.
- Manage system access control, permissions, and privileges.
- Set expected service level goals for application operations and support, monitor performance and escalate issues as needed.
- Own general configurations such validation rules, custom fields, and picklists.
- Maintain a high-level understanding of supporting solutions to provide recommendations on potential integration points and functionality intersections. Collaborate closely with the development team on new solutions and enhancements.
- Collaborate with the training team and department management to plan, develop, and oversee user training for new and revised processes.
- Support IT Resource Management, provide business ownership and RFC documentation.
- Other responsibilities as assigned.
Basic Qualifications
- Bachelor’s degree in business/process management or related field, or equivalent experience.
- 3 years of relevant work experience.
- Strong analytical and problem-solving skills with the ability to collect, organize, and analyze complex data sets.
- Solid understanding of business processes and the ability to identify areas for improvement and recommend solutions.
- Familiarity with project management methodologies and the ability to contribute to project planning and implementation.
- Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels.
- Experience working in the healthcare industry, preferably within a DME business.
- Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Preferred Qualifications
- Proficiency with Microsoft Office suite of products with advanced knowledge of Excel.
- Knowledge of the medical/insurance reimbursement process, including documentation requirements and insurance verification process for disposable medical products.
- Business acumen to facilitate effective/efficient order to cash process.
- Experience working with Brightree.
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Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
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