Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 21,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview:

You will be the main point of contact for the plant / office users on all IT issues, been a liaison between the Ball GSS-IT organisation & the business users as required.

Key responsibilities include:

•    Provide 1st – 2nd line IT support by actively monitoring the IT support work load for the plant and the region and prioritising task execution, ensuring an effective IT service for the  business remotely or at the desk side.

•    Ensure that the agreed IT & Ball standards and policies are utilised to complete support tasks.

•    Promote the utilisation of IT self-service tools where these are available.

•    Participate in the regional on-call rota for high priority outages outside of core business hours.

•    Complete resolution tasks for incidents, problems & IT infrastructure changes allocated to the region in line with published SLA’s.

•    Liaise with other ITS resolver teams to ensure seamless ownership until resolution for IT requests that cross team boundaries (Example: from Service Desk to L2 and or L3 teams in GSC (Global Service Centre) , including Vendors).

•    Contribute to local region IT support process documentation &  perform training for end users and other IT divisions.

•    Provide knowledge transfer to end users and the Service Desk team (example: creation of “How To” scripts to aid faster or self-service ticket resolution).

•    Represent the local region in change advisory board (CAB) meetings where appropriate.

•    Participate in the development of work arounds for IT knowledgebase (KB) in the IT environment.

Experience and skills required:

•    Ideally graduate educated to degree level in an IT

•    Ability to own and proactively troubleshoot issues

•    First line support of plant system applications/business applications

•    Hardware diagnostics (workstations, mobile)

•    Installation and setup of computers, mobiles and peripherals

•    Configuration and support of Cisco soft/hardware from different IT areas (Networking, Collaboration, Mobility & Wireless) (with advice & approval from GSC)

•    Support of Microsoft OS software (workstations, servers)

•    Fluent in English

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 21,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
 

No agencies please.

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