Job Title: IT Infrastructure Administrator (EUC)

Contract Type: Permanent

Location: Alderley Park or Edinburgh

Working style: Hybrid 50% home/office based 

Closing date: 5th May 2024

We are seeking a highly skilled and experienced IT Infrastructure Administrator to join our End User Computing (EUC) team. As an IT Infrastructure Administrator, you will be responsible for managing and maintaining our company's EUC infrastructure, ensuring that all systems are fully operational. You will play a crucial role in supporting our employees and ensuring that they have the necessary tools and resources to carry out their day-to-day responsibilities.

In this role, you will collaborate with cross-functional teams to both design and implement new EUC technologies, as well as supporting existing ones. These platforms underpin the experience our colleagues have on a day-to-day basis so we’re always looking for ways to improve the service we provide.

The ideal candidate will have a strong technical background and be knowledgeable with End User Computing technologies such as Windows, Microsoft 365 and Intune. Additionally, you should have excellent critical thinking skills and be able to effectively communicate complex technical concepts to non-technical individuals.

About the role

• Provide prompt and effective 3rd line support to any issues relating to End User Computing technologies.
• Design and implement new End User Computing technologies as part of planned change activity, working closely with Project Managers and Architecture.
• Provide SME experience in aspects of the EUC estate, identifying opportunities to deliver improvements from both a technology and process perspective.
• Provide support & guidance to other teams, such as our 2nd Line Support and Service Desk, to improve their knowledge of EUC technologies.

About you

• You will have experience of administering Windows end user systems on an enterprise-scale.
• You will have previous experience working in an IT Support role, providing 2nd/3rd line support.
• Strong understanding of Microsoft System Center Configuration Manager (SCCM) for application deployment & patch management.
• Experience of Microsoft Intune and Group Policy Management to manage device policies & maintain compliance.
• Experience supporting Microsoft 365 suite of applications.
• Experience of supporting Virtual Desktop Infrastructure (VDI), preferably using VMware Horizon.
• Experience of automation using PowerShell or other scripting languages would be advantageous.
• Willing to support out of hours work (occasionally) and be part of an on-call rota for out of hours escalations.
• Excellent communicator with the ability to explain technical concepts to stakeholders.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.