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Customer Service Advisor

WHAT YOU WILL DO

• You will be dealing with customers who contact Vaillant Service via telephone, email or live chat to arrange engineer visits. 
• Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels. 
• You will gain an understanding of each customer’s situation, spotting potential opportunities to deliver excellent customer service. 
• Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform. 
• Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels. 
• Work closely with our customers to keep them informed and delighted with the customer service they have experienced.

 

WHAT YOU BRING ALONG

• A passion for delivering excellent customer service to customers. 
• A sound understanding of Microsoft applications and web-based platforms. 
• You’re highly approachable with good interpersonal and communication skills. 
• A positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business. 
• Previous Call Centre experience is desirable. 
• The ability to be motivated when working independently or as part of a team.

 

WHAT WE OFFER

• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
• On site we have a subsidised bistro which provides meal options and refreshments during the day.
• We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
• We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.

 

 

Amanda Smith

+44 7734 985 093

amanda.smith2@vaillant-group.com

Vaillant

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