Role: UK Deposits Team

Location: Ann Street, Belfast (Hybrid)

This role is being offered on a permanent, full time basis.

• Do you enjoy engaging with customers?
• Are you good with data, extracting key reporting metrics and understanding trends?
• Do you want to be part of a team whose core objective is to improve the customer experience?

About the Role:

UK Deposits is a dynamic team driving the UK Deposits strategy within Retail NI. In this position, you will need to use your strong analytical skills to collate and analyse data to create and monitor customer pipeline as well as manage customers directly through their reinvestment and new deposit activities.

We are looking for a talented, energetic and motivated individual who can work at pace to join our team. If having the customer at the centre of everything we do excites you, we want you to come and help us deliver the UK Deposits Strategy and provide a first class experience for our customers. In return, we are committed to bringing out the best in you.

Key Responsibilities Include:

• Analyse current customer data to identify a strong and ongoing pipeline of potential deposit customers.
• Deal directly with deposit customers to manage their regular reinvestment activities, being their key point of contact for all deposit activity.
• Build and manage new customer relationships - informing them of their deposit options, supporting their deposit journey and successfully attracting new deposit funds to AIB.
• Collate data to support regular reporting of deposit product trends.
• Support process improvement, championing increased automation, challenging and reviewing the current ways of working with respect to the E2E UK deposit customer journeys, experiences and outcomes.
• Be a key advocate for Deposits, supporting training and education across AIB UK.

What you will bring:

1. Excellent customer relationship skills with both personal and business customers. The ability to easily engage with customers and represent AIB (NI) with knowledge and expertise.
2. Team player who is engaged and enthusiastic, ability to work on their own initiative.
3. Strong analytical and data collation skills.
4. Strong collaborator, working in partnership with other internal stakeholders to drive change.
5. Ability to consistently deliver results within agreed timeframes.

Life at AIB

At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.  We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie

By when?  Closing date is Friday 8th March 2024

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.