Role: Arrears & Collections Official

Location:   Belfast / Hybrid working (on completion of initial training period).

This role is being offered on a permanent basis.

About the Role:

We are seeking applications from highly motivated individuals with a passion for engaging with and supporting retail customers who are in financial difficulty, to implement appropriate strategies to resolve their position. 

Key Responsibilities Include:

• Demonstrate strong communication skills to handle both inbound & outbound customer phone calls
• Manage a portfolio of impaired or at-risk mortgage and personal borrowers and implement appropriate case strategies.
• Work independently, overcome obstacles and escalate when appropriate.
• Deliver high levels of professionalism and a strong customer conduct culture.

What you will bring:

• Ability to work in a team.
• Communicate with confidence to positively influence decisions and gain commitment.
• Achieve results consistently and resiliently.
• Experience working in financial services or arrears management (desirable, but not essential).
• Have a minimum of 5 GCSE's including English and Maths (A-C Grade).

Life at AIB

At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie

By when?  Closing date is Monday 1st April 2024

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.