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Instructor -Customer Contact Operations at Dominion Energy
Norfolk, United States


Job Descrption

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

 

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

 

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

 

Job Summary

This role analyzes, develops, implements and evaluates performance based technical training programs. Maintains an adult learning environment and understanding of business processes. Creating a learning environment that supports business goals, behaviors, and technical expertise. 

Required Knowledge, Skills, Abilities & Experience

2+ years of experience.

  • Knowledge of company organization and operations areas preferred.
  • Understanding of adult learning theory and instructional design.
  • Full competency in skills related to specific job area.
  • Excellent verbal and written communication skills.
  • Advance problem-solving skills.
  • Advance time management skills.
  • High proficiency personal computer skills with Microsoft Office Suite products such as Excel and Word.
  • Ability to competently use all software applications critical to the target audience.
  • Ability to present material in an understandable way to large and small groups.
  • Ability to analyze and organize information and develop training programs and classes.
  • Ability to operate and troubleshoot equipment used by the target audience.
  • Ability to lead and coach.
  • Ability to process information and questions quickly and develop answers.
  • Ability to achieve challenging assignments. 

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor 

Preferred Disciplines: Education, Adult Education, Training. 

Other disciplines may be substituted for the preferred disciplines(s) listed above.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

 

Export Control


Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

 

Other Information


We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.  

You can experience the excitement of our company – it's the difference between taking a job and starting a career.


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