Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent, we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our Operational Improvement and Strategy Manager role sits at the heart of this value with the opportunity to really make a difference to our customers. 

EVERYTHING YOU NEED TO KNOW  

Do you take pride in your proven planning and project management capability, be able to liaise and influence multiple stakeholders at a time and thrive under pressure, particularly in dynamic and changing environments?

Then this Operational Improvement and Strategy Manager role is for you!

Based out of our fab site at Raynesway, Derby with some travel to our head office in Coventry, you’ll be a member of our highly engaged Metering and Wholesale Market Unit (WMU) team. We want to innovate and transform what and how we deliver by putting customers at the heart of everything we do.

Someone with a methodical and analytical mindset with great organisational, planning and governance standards, will be in their element in this role.

As an Operational Improvement and Strategy Manager, you’ll be identifying and delivering opportunities for continuous improvement and transformation across the Metering and WMU functions.

This will include workstreams focussed on people, process and technology, and  will be delivered over the standard project life cycle, ensuring key activities are planned such as end-to-end Customer journeys reviews, benefit analysis and business readiness activities.

You’ll be actively engaging with business areas to map as is and to be processes, identifying risks/blockers.

You’ll be liaising with various internal and external parties therefore having great communication skills is key to enable exceptional stakeholder management.

You`ll be responsible for the day-to-day management and delivery of projects and continuous improvement. You`ll be competent in managing the six aspects of a project, i.e., scope, schedule, finance, risk, quality and resources. You`ll drive our plans and milestone delivery to agreed deadlines.

In this role you will have the opportunity to cover two areas Metering and the Wholesale Market Unit (WMU) where your contribution will ensure all metering field activities and bilateral work items are completed efficiently and effectively, whilst actively contributing to improving the customer experience, reducing cost to serve and contribution towards business Operational Delivery Incentives (ODI’s) including proactive meter installations, leakage, and PCC reduction.

To ensure all our Wholesale Non-Household obligations are met, focussing on process efficiencies, customer experience, holistic reporting measures including satisfaction measurements such as the industries R-MeX framework.

 WHAT YOU’LL BRING TO THE ROLE 

People with brilliant interpersonal and analytical skills, care, and passion for delivering positive experiences. You’ll have a strong track record in influencing and building strong relationships quickly with both internal and external stakeholders.

For this role we are looking for you to have demonstrated your project management skills. Ideally, you’ll have APM / Prince 2, or an equivalent project management qualification, preferably in business change where people, process and technology has been the focus. Ability to manage multiple workstreams is also required.

Delivering great customer service, sometimes in difficult circumstances, be a confident negotiator and have skills in decision making, with a desirable knowledge of Metering technical knowledge, Temetra, SAP and Target.

As expected, you’ll need to work to service levels to achieve the customer and company’s required outcomes, whilst proactively looking for opportunities to improve processes.

You’ll have a passion to think objectively to plan, prioritise and resolve work in the most effective way possible, within a fast and demanding environment, with the ability to meet targets, objectives, and timescales. Working within strong operational teams across WMU and Metering.

You’ll work well under pressure and remain patient, calm and self-controlled, and have excellent verbal and written skills including PowerPoint presentations, project reporting and governance, with the ability to communicate large data sets and changes into simple terms. 

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care... because when you really care, you’ll go above and beyond. When you really care, you do more than just talk about it, you’ll make it happen and deliver on time.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.

We do more because we care.

WHAT’S IN IT FOR YOU  

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
• Annual bonus scheme (of up to £2,250 per annum based on company performance)  
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
• Dedicated training and development with our ‘Academy’  
• Electric vehicle scheme and retail offers  
• Family friendly policies  
• Two volunteering days per year  

WHAT’S NEXT 

We can’t wait to hear from you. 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!