Overview

Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Job Description

The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.

• Greet guests in a friendly and professional manner, providing exceptional customer service.
• Receive and accurately record guest laundry requests, ensuring all necessary details are documented.
• Inspect garments for stains, damages, and special care instructions.
• Sort and separate laundry items by color, fabric type, and care requirements.
• Load and unload laundry machines, following safety procedures and manufacturer guidelines.
• Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments.
• Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results.
• Remove garments promptly from machines, checking for cleanliness and dryness.
• Properly fold, hang, and package clean laundry items for delivery or pick-up.
• Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner.
• Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally.
• Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks.
• Maintain cleanliness and organization in the laundry area and storage rooms.
• Adhere to hotel policies and procedures, including safety and security protocols.
• Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution.
• Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.

Desired Skill & Expertise

• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to handle guest requests and inquiries in a professional and friendly manner.
• Ability to work effectively under pressure and meet deadlines.
• Physical stamina and the ability to stand, walk, and lift heavy loads.
• Flexibility to work shifts, including weekends and holidays.
• Basic knowledge of laundry machinery and equipment operation.
• Knowledge of safety and sanitation regulations and practices.