We are looking for a proactive, flexible and highly organised Senior Sales Administrator to support our growing Service & Sales departments at SPT Labtech. You will be responsible for the sales order processing, overseeing inbound email and phone customer communications.

About us:

Based in Melbourn, SPT Labtech makes products that transform the way scientists work. For more than two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Want to be part of a team that’s truly making a difference?

Your key responsibilities will include:

• Consumables order processing, working closely with customers to ensure their goods are shipped on time, every time (including checking of ecommerce inbox)
• Prepare consumable quotes and provide pricing to customers as required
• Process all instrument orders – primary contact for providing the customer acknowledgement of orders and subsequent details of delivery / installation dates
• Ensure that all Sales Summary Forms and relevant paperwork is accurate and submitted to Accounts Dept to ensure the timely processing of all sales orders
• Update Sales Force opportunities with closing information, including instrument and purchasing contact details
• Open new accounts on Infor Ecommerce system
• Handle accounts queries and ensuring they are responded to appropriately.
• Supervise the RMA (Return Merchandise Authorisation) process to maintain customer satisfaction levels with our products.
• Process FOC customer orders and RMAs where required
• Release credit note paperwork as required

Skills & Attributes

You:

• Experienced in driving customer satisfaction in a technical customer service role
• Have excellent interpersonal and communication skills
• Adaptable and resilient, adjusts quickly to changing priorities and conditions

The essentials: 

• A good understanding of sales processes and wider business processes
• Be enthusiastic and able to interact with multiple departments and personnel
• A good telephone manner and an ability to convey confidence and efficiency
• Be organised and have clear thinking with a good ability to prioritise
• Experience using Syteline/Infor or a similar ERP system for an OEM
• Experience using Salesforce would be desirable
• PC literate and able to maintain and apply database data

Our commitment to you:

You’ll be working with smart professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.