Who we are:

We are PANGAIA - a purpose-driven lifestyle company bringing problem-solving materials science innovations to the world.

We are a global collective of one heart and many hands - scientists, technologists, designers – using nature’s intelligence to create apparel from innovative tech and bio-engineered materials.

Our vision is to inspire and accelerate a positive Earth future as we design a business model where our products are better for the planet than if they did not exist. Every product we create is born from science, design and purpose, each solving an environmental problem of the industry. 

From the materials we use to the colours we create, we are committed to protecting, preserving and promoting biodiversity on earth, pioneering and using materials that consider the delicate balance between planet, functionality and purpose.

We are starting a movement. Designing a better future.

About this role:

We are seeking a highly skilled Store Manager to join our team on a 12 month FTC contract in the heart of London’s Carnaby Street. Together you will deliver an exceptional, engaging customer experience, resulting in solid commercial results and team satisfaction. Our retail spaces are a place for our customers to engage with our innovation and science in person, and to develop a deeper connection with the brand. Our Store Managers enable the creation of these relationships, along with the operational and people management of the space and the commercial success of their space. 

A day in the life: 

• Lead the team and experience at their PANGAIA store, communicating and executing the vision, business needs, and strategies for commercial success. 
• Build and foster a customer centric environment in which teams feel empowered to deliver the best possible experience for our clients. 
• Create a consistent training calendar that is flexible and delivers commercially and culturally impactful development for your team
• Coordinate all store functions such as inventory management, visual merchandising, and daily reporting while ensuring compliance with company procedures and policies. You will work very closely with our Retail Operations function. 
• Delivery of commercial and customer KPIs, and reporting against them. 
• Optimise store performance through continuous evaluation of existing processes and implement change where necessary.
• Provide robust feedback and input on the store performance to the Head of Retail to ensure growth. 
• Capture appropriate information from customers in a compliant and brand appropriate manner. Manage and own boutique CRM and liaise with Marketing and Head of Retail on how to best optimise your client book. 
• Work with any relevant internal or external partners on the delivery of in store or external marketing and customer activations
• Manage the feedback loop with the Head of Retail and the Product teams and deliver detailed sales analysis and customer feedback
• Lead the recruitment and training of our brand ambassadors to ensure the best customer experience in the store.
• Assist with the training of new store teams for future store and pop-up openings.
• Oversee all aspects of the Brand Ambassadors performance development to create an inspiring working environment connected with the Brand ethos. 
• Always demonstrate an authentic, best-in-class approach to customer satisfaction. Educating customers on Innovation and Sustainability will be an important piece of the role as Store Manager.

Requirements

• At least 3 years professional experience as Store Manager 
• Proven track record of driving sales growth and cost control.
• Inspirational leadership skills, with the ability to attract, retail and motivate teams.
• Result-oriented, highly analytical and structured, ability to identify connections, adopt different perspectives, and quickly and strategically respond to changing circumstances.
• Excellent understanding of retail processes, systems and tools with proven experience in improving them.
• Excellent organisational skills and a demonstrated ability to multi-task and manage varying stakeholder requirements.
• Excellent communication (verbal and written) and interpersonal skills.
• Proven negotiation and influencing skills with an ability to deal with complex issues; ability to build and maintain strong relationships at all levels.
• Previous experience working in a new retail concept or for a start-up brand desirable.
• Passionate about innovation and environmental causes
• Attention to details

Benefits

• Private Healthcare Plan including dental + vision
• 25 days of annual leave per annum + birthday day off
• Life Assurance + Income Protection + Critical illness cover
• Employee Assistance Program – Counselling
• 70% Employee Discount on all our products