What you'll be doing…

As a Junior User Researcher, your role is pivotal in understanding who our customers are. You get to uncover how they interact with and experience our products. Using a range of methodologies, you ensure we’re always up-to-date about our customers’ needs and struggles. Your expertise involves actively listening to customers’ feedback and solving any problems that come our way. The work you do not only contributes to the continuous improvement of our website but also plays a crucial role in discovering and developing new customer features and products.

We work in cross-functional teams that are focused on opportunities and are empowered to make decisions, choosing the best solutions to the challenges at hand. You’ll be a key player in the team, sharing your insights and taking away areas for investigation. 

We aim to excel in the market by developing innovative solutions to improve our customers’ lives and stay ahead in an ever-changing industry.  We are looking for people with a customer-centric approach, passionate about collaborative ways of working, and eager to bring fresh perspectives that constructively challenge traditional thinking.

Experience that will put you ahead of the curve…

• You can talk passionately about the different types of tools and techniques you have used to gather customer insights. This may include standard web analytics or other innovative tools that gather live feedback.  You know which research methodologies to use depending on research objectives and business constraints.
• You have the skill to tell the story based on your research findings, conveying what you’ve learned from customers. You confidently communicate that throughout the business, taking feedback on board and making it an integral part of the process.
• You’re creative about gathering insights and collaborating with teams across the business to continually establish new customer feedback touchpoints. You build great relationships, especially with customer service colleagues, recognising the value of their connection to customers.    
• Your eCommerce experience, paired with working with product and design teams, fuels your passion for UX. You’ve witnessed firsthand how small tweaks to the design of a feature can impact customer use. Your primary focus is helping designers to understand feature usage and refining them for optimal performance. 

What's in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level P6

The expected range for this role is £25,000 - £26,500

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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