About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Product at Valon

Valon’s Product team is a growing, fast-paced team with a goal of building a mortgage servicing platform that both empowers mortgage servicing agents to focus on providing exceptional services and also delivers a phenomenally transparent product experience to homeowners. As a product manager at Valon, you will own a business area within the product and lead the creation and execution of the product strategy. Our product is at the unique stage where you’ll have the opportunity to build multiple 0 to1 features, but also scale and iterate on existing MVP features and product experiences. You’ll be working closely with our CPO and world-class engineering team to create a product that delivers value to homeowners, mortgage servicing agents, and mortgage lenders.

About the Role

This team is at the center of our servicing efficiency, a key differentiator in the industry and a major driver of Valon’s growth. Valon’s Experience team

• Builds and maintains the infrastructure needed to empower all Valon product areas to create great experiences for our Servicing Team, our Homeowners, and our Customers
• Develops great experiences for our homeowners across all interactions with Valon
• Empowers our servicing team with tools that make them more efficient and that facilitate high quality, direct interactions with our homeowners

Responsibilities

• Define, own, and deliver business-level objectives and product strategy for the Experience team
• Deeply, deeply, deeply understands the internal/external users and personas, how they use the product, and their pain points
• Partner closely with engineering on executing efficiently
• Work cross-functionally and across organizations to launch new products and features
• Synthesize quantitative data analysis with qualitative user research results to make informed product decisions 
• Define simple, generalizable technical solutions to ambiguous problems and outline the solutions via clear and executable product requirements 
• Communicate with stakeholders to understand their needs and perspectives
• Manage relationships and projects with external vendors

Ideal Background

• 6+ years of product management experience in technical, complex product portfolio.
• Experience working on Fintech, internal tools, regulated products, and/or building for or working with operations teams.
• You understand what it takes to build enterprise-grade software
• You have a “get things done” approach
• Experience working with external vendors to enable integrations via APIs

Benefits

• Base Compensation Band: $150,000-$220,000
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries 
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays 
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition