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Job Descrption

Gearset is the world's largest Salesforce DevOps solution with 4x more customers than our nearest competitor. We know DevOps. 
Since 2022, we’ve nearly tripled our total employees to 250, and we’re only just getting started. These employees are primarily around the three offices of Gearset - Cambridge, Belfast & Chicago. 

What’s the opportunity?

• We’re looking for Technical Sales Engineers to join our US team, based in Chicago.
• This is a highly consultative role, requiring you to build a deep understanding of our users, the Salesforce platform and release management in general. 
• If you’re excited by helping our users succeed, committed to delivering a great customer experience and enjoy solving challenging problems, our customer success team is right for you.
• You’ll become a subject-matter expert on Salesforce DevOps and on Gearset, providing support and advice to users as they implement our product and embed it into their teams. 
• Working closely with our sales team, you’ll run tailored product demos and guide technical discussions, confidently advising on everything from the intricacies of git-based development to configuring continuous integration pipelines. 
• You’ll demonstrate how Gearset solves user’s challenges and ensure they receive world-class customer support.
• You’ll work in a cross-functional team of developers, salespeople and marketers. 
• Your close user contact will also feed into our ongoing product development and be the voice of users throughout the company.

Working at Gearset, you will:

• Work closely with our sales team to maximise opportunities by building tailored customer success plans that speak to the needs of our users and demonstrate the value of Gearset
• Debug complex issues and provide world-class technical support by developing a deep understanding of Gearset, Salesforce, our users and their challenges
• Provide consultative advice to our customers on best practices in DevOps and how to implement them with Gearset
• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfactionHelp improve the technical knowledge of our sales team, coaching them on new developments within Gearset and the wider Salesforce ecosystem
• Influence product development by working closely with our product, marketing and sales teams to collect and digest user feedback
• Maintain a laser focus on quality, with top-notch written and spoken communication
• Keep abreast of our competition, product development and changes to the ecosystem
• Contribute to our support documents to ensure they’re clear and accurate and research and write new content to fill any gaps

About you

• A technical predisposition and the desire to learn
• The ability to convey complex technical topics with simplicity
• Knowledge of git/ version control & software development practices
• Previous experience in technical (pre-)sales or implementation roles or problem solving in a technical environment would be highly beneficial
• Demonstrable exceptional writing skills and attention to detail

Salary and benefits (The stuff you’d expect!)

• Starting salary is $100K - $130K OTE
• This is a hybrid working role with a mix of remote and in-office working
• You’ll work with an amazing team of friendly, approachable, and knowledgeable people
• 25 days vacation allowance plus public holidays
• Dental, vision and healthcare plans (100% for you, 50% for your dependants)
• 401k matching (up to 4%)
• Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work
• Save money on your commute to work with our Commute Benefits Program
• Life insurance

About us
Gearset is the leading DevOps solutions for the millions of people developing on Salesforce, the world's biggest CRM. We’ve the fast paced exciting environment of a start-up, with the success, stability, and ambition of a scale up.  In a few short years, we’ve rocketed from a 7 person start-up to over 180 people, and have become the DevOps solution of choice for some of the world’s biggest companies, including IBM, McKesson, and even Salesforce themselves. In the last 18 months we’ve opened offices in Belfast and Chicago, alongside our Cambridge (UK) HQ. We’re proud of what we’ve built and how we’ve built it. We work as a team, where attributes of trust, openness and honesty are key, as they allow us to have a feedback-driven culture that keeps us improving to deliver the best solution for our customers.
Alongside our Glassdoor score of 4.8/5, and customer G2 scores of 4.7/5, we recently gained $55 million in funding, and received three awards from Best Companies UK in 2022. This includes Top 5 Best Company to work for in the East of England, UK Top 5 Best Mid-sized Company and Top 5 Best Technology Company to work for in the whole of the UK. We also won a special award for Learning & Development that reflects our ongoing commitment to the personal goals and ambitions of our employees.

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