Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Are you ready to make an impact? 

WHAT WE ARE LOOKING FOR: 

Supporting our customers is our #1 priority. If you have a desire to have a career in technology, a Kaseya Customer Support Graduate participant should have strong and proven customer service experience. They will build and expand upon our professional and quality technical support service to all Kaseya clients and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement targets and expectations. A successful candidate is expected to maintain a professional, courteous and customer-focused attitude at all times, if this is you we would love your help taking care of them!

WHAT YOU'LL DO:

Become a Customer Support Engineer-Level 2 and be the hero our clients deserve! In this role, your technical expertise and problem-solving skills will shine as you assist customers with advanced support issues. From troubleshooting to providing tailored solutions, you'll be the go-to expert ensuring customer satisfaction. If you're ready to elevate your career in customer support and make a real impact, apply now to join our team as a Level 2 Support Engineer!

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Record support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
• Provide Technical Support via Telephone, Remote meetings, and Email.
• Manage multiple tasks in a fast-paced environment with competing priorities.
• Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.
• Perform any and all other duties as assigned.

WHAT YOU’LL BRING:  

• Excellent written and spoken communication, motivated, and organized
• You have a great attitude motivated, coachable and competitive, and want a successful career in the IT space.
• Must be able to work in a fast-paced environment
• Must pay attention to detail
• Positive, enthusiastic, motivated, autonomous self-starter
• Basic familiarity with IT industry/Software a plus

YOUR REWARD: 

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.   

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you! 

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.