Location: LondonPosition: Full-time Gnosis Pay is the first Decentralized Payment Network (DPN), bridging the gap between real-world payments and blockchain transactions. By introducing the first-of-its-kind Visa-certified debit card directly connected to a self-custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3-based payments simple and intuitive. Gnosis Pay is an open framework, providing the platform and tooling for Web3 projects, wallets, and financial institutions to build their own decentralized payment solutions. For more information about Gnosis Pay, check out our website: https://gnosispay.com/
About the Role
We are looking for a Tech Ops Analyst with a strong focus on payments and exposure to web3 technology. The ideal candidate will bridge the gap between our customer support and technical teams, ensuring smooth operations in our payment systems. This role demands a deep understanding of payments and blockchain combined with the ability to address complex issues. The Tech Ops Analyst will play a pivotal role in maintaining operational excellence, ensuring accuracy in financial processes, and enhancing our customer support capabilities in a fast-paced, innovative environment.
Key Responsibilities
Process Reconciliation and Customer Support:
Manage authorization and clearing requests to ensure accurate payment flows.
Collaborate with customer support teams to address and resolve customer inquiries.
Deliver fast, precise responses to complex support issues, enhancing customer satisfaction.
Performance Monitoring and Issue Resolution:
Continuously monitor user performance, responding promptly to any alerts of degradation.
Conduct thorough investigations to determine causes of operational issues.
Collaborate with technical teams to communicate operational breakages and assist in driving resolutions.
Operational Efficiency and Automation:
Implement data and process efficiencies to meet the demands of scaling and speed.
Identify, design, and automate inefficient operational processes, reducing manual workloads and enhancing system functionality.
Who you are
Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
Proven experience in technical operations, preferably in a fintech environment.
Strong understanding of financial payments processes.
Familiarity with blockchain technology.
Excellent analytical and problem-solving skills, with a keen eye for detail.
Ability to work collaboratively in a fast-paced, dynamic environment.
Excellent communication skills, both written and verbal.
Passion for technology and innovation in the financial sector.
What we can offer you
Besides a competitive salary you will be covered with both Health and Pension Scheme.
Our annual leave allowance is a generous 25 days plus Bank holidays.
We share a friendly, comfortable and informal office environment in Central London.
Do you like to work and travel? We gather the team once a year for a retreat somewhere sunny.
And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you with all the tools you need!
But most important - grow with us! We’re growing rapidly, the industry is expanding fast, and we have a lot to do. If you’re someone who loves taking initiative and getting things done, there are a lot of opportunities for you at Gnosis Pay. We’re enthusiastic about our shared mission and enjoy spending time together!
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