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Customer Service Advisor at Alcumus
Bath, United Kingdom
Job Descrption
Customer Service Advisor
Department: Citrus HR
Employment Type: Full Time
Location: Bath, UK
Reporting To: Customer Support Manager
Compensation: £22,000 - £24,000 / year
Description
Creating Safer Workplaces for Everyone.We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
The small business HR & payroll experts:
Founded in 2013, Citrus HR is a HR support service and software that puts small, medium and growing business first. Citrus HR offers flexible, rolling, monthly contracts, tailored HR advice and design HR software focused on saving time on day to day admin tasks, making is easier for businesses to manage their people and reach their true potential.
This role sits within a small close knit Customer Support team and is vital to the daily operations of Alcumus. As a Customer Support Technician you will be supporting our customers and ensuring they have an amazing expereince. We realise we are all far better working together, not only with our immediate team but also wider business areas. We’re always collaborating, sharing ideas and knowledge to help improve our working environment.
..and that’s where you come in!
What that means day to day
- Dealing with incoming queries in a timely manner - answering technical and software queries via email and phone.
- Being the first point of contact for any HR queries, ensuring all details are correct before it is passed onto the HR team.
- Ensuring new customer are engaged with Citrus HR and a value add service is provided - Keeping in touch to guide them through the Citrus HR journey, onboarding calls are prime time to sing the praises of what we offer.
- Be the eyes and ears for the development team. Report bugs, issues, and feedback with all the details.
- Collaborate - Share your knowledge within the team, helping to make software and processes even better!
What you’ll need to be successful
Customer service experience and attention to detail are the most important skills for this role; While previous experience working within a customer support team would be advantageous, it is not a mandatory requirement for this position.You will need to be confident in handling customer enquiries via telephone, and email. Adhere to processes and deliver excellent customer service, fostering positive relationships with internal and external stakeholders demonstrating the ability to drive value for both the customer and the organisation.
You will need to be organised, striving to complete assigned tasks within agreed timelines and show initiative by attempting to find solutions independently, while being open to asking for help when needed.
Our Customer Support Technicians work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
What you'll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
Future Planning
>💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Salary for the Customer Support Technician role kicks off at £22,000 and can climb to £24,000 based on your experience and degree credits.
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
Complete form below to directly Send your CV / Linkedin Profile to Customer Service Advisor at Alcumus.
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