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Service Desk Analyst (Professional Services) at Wanstor
London, United Kingdom
Job Descrption
Service Desk Analyst (Professional Services)
Department: Service Desk - PS
Employment Type: Permanent - Full Time
Location: Wanstor London
Reporting To: Jamal Sealy-Palmer
Compensation: £25,000 - £28,000 / year
Description
Wanstor is a multi SDI award winning, future proofed IT service provider. We are a growing, fast paced and innovative company that is continually striving to improve.If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.
Key Responsibilities
As a Service Desk Analyst you are the face of Wanstor, providing our customers with technical support and excellent customer service. Your role will consist of the following responsibilities:- Responding to client’s technical issues via phone, live chat and email
- Triaging reported problems, resolving them or escalating them to senior colleagues where necessary.
- Logging calls using service desk tools and ITIL processes.
- Providing excellent customer service
- Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed+ Using remote tools such as MDM, Remote control, & Chat to resolve user requests+ Deploying PC’s through Windows Autopilot and Intune
- Setting up and configuring Windows based PCs and laptops.
- Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones)
- Attending customer offices to provide onsite support
What you need to succeed
You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience:- IT support experience at a 1st line level
- A desire to provide excellent, proactive, customer service
- Well organised, able to multitask and work autonomously
- Positive and energetic
- Strong communication skills
What we offer you
Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:- 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
- We have regular lunch and learns from staff and external speakers
- We offer everyone 5 days a year to learn something new
- We provide 2 days to volunteer
- We are a friendly team and have several team events throughout the year organised by our social team
- We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
- Vitality health, to make sure you are at your best
- Monthly service desk bonuses
- Hot skills bonuses for successfully passing exams
Complete form below to directly Send your CV / Linkedin Profile to Service Desk Analyst (Professional Services) at Wanstor.
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