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Business Account Manager at Flexioffices
Sydney, Australia


Job Descrption
  • Ensure a high level of professionalism and adhere to the company’s core values
  • Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
  • Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities: 

  • Provide accurate forecasting and real-time reporting
  • Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
  • Ensure contact with a new enquiry occurs within 5 minute SLA
  • Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
  • Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
  • Aim to overachieve against target and KPI expectations as set by the company
  • Complete feedback and update reports from office providers in a quick and timely manner
  • Ensure a good level of product knowledge of the flexible office sector
  • Attend viewings with clients
  • Work in collaboration with team members as well as individually
  • Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

Requirements

    • Input to success through customer service delivery and system management 
    • Keen level of organisation and maintaining a daily schedule 
    • Lead negotiations and a consultative service delivery 
    • Ensuring detailed information is input into Salesforce/ CRM 
    • Building relationships within the flexible office sector 
    • Ownership of the whole sales process from lead > deal > aftercare  
    • Ensure pipeline and daily tasks are managed effectively  
    • Confirm viewings, make pre and post tour calls to both client and provider 
    • Achieve and exceed KPI's: 
      • Detail orientated qualification and build rapport, encouraging long standing relationships 
      • Opportunity to completed viewing 
      • Completed viewing to deal 
      • Price comparison and advisory support after viewing stage 
      • Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided 
      • Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans 
      • Nurture existing clientele to encourage growth opportunities and repeat business 
      • Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation 

Benefits

  • Competitive salary
  • Additional commission and incentives based on performance.
  • 33 days annual leave (inc. of all bank holidays)
  • Access to on-site Gym
  • Fully paid training opportunities
  • Employee Assistance Programme
  • Season Ticket Loan
  • Regular socials, partner events and team get-togethers and trips
  • Enhanced pension package
  • Supportive team-oriented culture across organisation


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FLEXIOFFICES
1 job found
Business Account Manager at Flexioffices
Sydney, Australia
1