Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

You will be based in the Regional NFV (non food vertical) team driving improvements in current NCR operations. This role involves creating and implementing processes for NCR and Adtech feature rollouts across the region.

What's on your plate?

• Work with local teams (Account Managers), to understand issues being faced from NCR and help the teams understand the working of NCR

• Optimize revenue generation from NCR products through process improvements and resolving issues

• Responsible for collating and resolving bugs that country teams are facing, while upholding SLAs defined

• Working with key stakeholders: local teams, Talabat adtech product/tech team, DH adtech/product team and POPS team

• The role will also include supporting local team with selling NCR to vendors with sales pitch deck

• This will also include taking suggestions from local teams to improve the product and add features

• Collaborate with different teams across the organization, communicate with stakeholders, analyze data, and make recommendations for process improvements to optimize revenue generation from NCR products

• Responsible for addressing a range of common problems and complex issues related to revenue generation from NCR products

• Directly impact the business by driving revenue growth from NCR products.

• Identifying opportunities for improvement and optimizing processes, the role will help to increase the efficiency and effectiveness of revenue operations

What did we order?

• Experience in revenue operations, process improvement, and/or adtech

• Familiarity with data analytics and reporting, and have experience working with spreadsheets

• Should have a strong analytical and problem-solving mindset, as well as excellent communication and collaboration skills

• This role requires very good interpersonal and communication skills because it deals with multiple stakeholders: Local team Account Managers & Team Leads