Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

The Kitchen Supervisor will have multiple responsibilities including but not limited to:

• Supervise kitchen staff and check adherence to DHK SOPs. 

• Supervise the operations to ensure food safety practices are in place. 

• Coordinate with Partners for implementation of all SOPs.

• Represent DHK in all Municipality Inspections. 

• Picking up the orders from the runners and handing over to the riders. 

• Send emails to Partners in case of non compliance in the kitchens. 

• In absence of runners, collect the order from the Partner stall and hand it over to the riders. 

• Oversee the application, orientation, and training process of new kitchen team members.

• Supervise KOT’s and dispatch high loads of orders while communicating with riders & vendors.

• Schedule and oversee necessary maintenance and repairs on kitchen appliances.

• Ensure food safety standards are at the best practices.

• Ensure that facility management tasks are carried out as per the schedule.

• Supervise customer complaints and communicate with the restaurant support team to resolve orders issues.

• Ensure kitchen operations are in line with municipality and other department’s requirements and engage adequately with officials when visiting the Kitchen.

• Supervise rider’s behavior and communicate with the Logistics team to resolve issues.

Qualifications

Must have

• 3+ years in Kitchen management

• Familiarity with a broad range of kitchen equipment and general facilities management

• Microsoft Office: Word, Excel, Powerpoint

• Strong communication skills

• Open to feedback and personal and professional improvement

• Demonstrates punctuality, reliability, and sound judgement

• Ability to multitask in a fast-pace environment 

Nice to have

• Emerging expertise in cloud kitchens

• PIC certification 

• QC food safety training or degree preferred