The Product Support - Inside Sales Representative (Electric Power) position is the primary contact for a group of customers in a defined geographic territory and is responsible for establishing a proactive business relationship with their assigned customer base while maintaining detailed customer data, identifying customer needs, offering solutions, and following a defined process to fulfill recordkeeping, telephone contact, and increased sales/lead generation for all HOLT products and services.  As a team member of a regional sales group, some leads will be developed, qualified, and referred to the appropriate outside sales representative for completion.

AREAS OF RESPONSIBILITY: Develop, identify, and maintain relationships of new and existing HOLT CAT Sales accounts in support of the Electric Power Product Support Team.

KRA's (Key Responsibility Areas):

• Initiate contact with and influence potential buyers in a manner that is consistent with our mission statement and core values in order to meet or exceed territorial and corporate business goals.
• Obtain, diagnose, and respond to specific customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship.
• Promote products and services to the existing customer base while expanding on that base to obtain territorial as well as corporate business goals.
• Initiate, complete, and submit, on an accurate and timely basis reports and documentation in order to maintain the established business systems/processes and assist the territory, region, and company in achieving business goals.
• Complete special projects as requested by the Product Support Manager and coach in order to meet the changing needs of the company.

KEY COMPETENCY AREAS (KCA’s):

For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and attitudes in the following areas.

• Self-Management Capabilities: This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with.  It includes:  “fitting ourselves to the job” versus “fitting the job to ourselves: making sure that we don’t overuse our natural strengths and talents; taking the self-initiative to continuously improve ourselves and ensuring that we take actions that “need” to be taken versus taking actions that we “like” to take (e.g. how we adapt, listen, speak, question, seek feedback, manage time and take initiative). 
• Problem-Solving Expertise: The rational approach to the processes involved in identifying and defining problems/goals, selecting and implementing alternative solution strategies, the management of resources and contingencies, and reducing performance deviations/gaps.
• Influencing Capabilities: Demonstrated leadership in the attitudes and behaviors in the effective assessment, management, and adaptability required in handling situations (including decision-making, behavior, conflict management, and negotiation scenarios). Also, the aligned commitment and contribution to the success and development of others.
• Planning Orientation: Competency in strategic and operational planning methods and practices, the monitoring and measurement of targeted results, resource allocation, and management practices.
• Technical Expertise: Specific business/industry job-related professional knowledge, skills, experience, and related performance attributes.

License/Certifications:

• A valid driver's license is required

Education

• A Bachelors Degree in engineering, business, and or marketing preferred