The Mission:

Are you ready to be at the heart of our company's global operations? You will be a proven Operations Director who can assess and create fast paced processes and operational plans and then put them into action. 

A collaborative key team player who not only understands the big picture, but can keep a keen and experienced eye on the intricate details of the operational day to day. You know and can evidence how end to end operational or process improvements can matter to the speed and outcomes of a company, team or individual. You're obsessed with the 1% and marginal gains, you ask smart questions, holding multiple conflicting ideas and evidence at once, and using data driven assessment and experimentation to deliver best operational practice. An always on, relentless puzzle-solver, who supports making the impossible possible, through systems and processes for our teams and our company.

Requirements

The Outcomes:

• Operational Excellence: Understand, implement and streamline processes, systems and technologies that optimise productivity, capacity quality and results end to end
• Challenge The Status Quo: Support in assessing and integrating the latest technology and systems for the company that will fast track our goals and vision. 
• Continuous Improvements: Continuously support work through experimentation and data that improves operational workflows to increase productivity and streamline processes.
• Cross-Departmental Cohesion: Work closely with other departments, such as marketing, production, finance and product, to support aligning operational and team objectives with overall company goals.
• Data Informed Decisioning: Data, experimentation and marginal gains is your love language when it comes to sharing results and optimisations with senior leadership and team heads.

The Competencies: 

• Experience: Evidence you're great at what you do, ideally in a similar industry or role. 
• Compelling Communicator: Confident, natural ability to work with different people and get the best operational practices out of all departments at all levels
• Implementation and action: Evidence that you have a bias to action, have clear existing organisational frameworks and can prioritise multiple tasks 
• Financial and Data Driven: Strong financial planning and analytical skills, with the ability to make evidence based decisions even when there may be conflicting ideas and outcomes.
• Adaptability and Resilience: Able to show flexibility and resilience to the rapidly changing needs of the company and its teams 
• Deadline Killer: You know what it takes to exceed expectations to navigate, and hit every deadline across multiple competing projects and still deliver exceptional results

Benefits

Location:

• London - Shoreditch ~ we are an in-person-first culture and believe in fostering a vibrant and work environment centred around connection and community.
• Some roles will require global travel so flexibility in this aspect is important and your hiring manager will confirm this with you during the interview process

Our Values: 

Our first principles and values for every person in our company no matter their tenure, experience or status, are the same. 

You will be an endlessly ambitious, passionate professional. An emotionally intelligent, resilient leader and a trusted, empathetic co worker. A life-long student of your craft no matter whether it’s day 1 or day 1001. A brave, proactive experimentalist, obsessed with the 1% and marginal gains. An open, compelling, collaborative communicator, an attentive listener and friend. 

How We Work: 

We believe our company and our people have unlimited potential. This potential and the opportunity ahead of us will not be based on luck but on intention. An intention to bring together an exceptional team of people. A team of people who bring a diversity of lived experiences, heritage, backgrounds, and thought to our collective mission. Our commitment to our people is to ensure they have everything they need to thrive here. Not just within the walls of our company but also out in a changing world. 

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

The Process: 

We appreciate the time taken to apply for the role. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Some stages of our interviews will require either a task based scenario or evidence of your work and capabilities. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us you have not been successful on this occasion and wish you all the best in your search. 

• Tele Interview - Meet the talent team (this may include a demonstration of your work and portfolio where relevant)
• 1st Interview (Virtual) - Meet your peers 
• 2nd Stage (Face to Face)- Meet your manager (this will involve a response to task or a further demonstration of your portfolio or work)
• Final Stage (Virtual / Face to Face)- Meet the leadership