What's in it for you?
Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
What you'll do
This role is to provide insight and analytics to support the central M&S online operations team. As a team our focus is on ensuring that the end-to-end digital experience for our customers is as seamless and trouble-free as possible. This is across all touchpoints for the website, including: logistics, development, trading, marketing, and I.T.
The role gives excellent opportunity for ownership and delivery of strategic reporting, whilst also having plenty of exposure to day-to-day operational needs providing ad hoc analysis and supporting issue resolution. This role will also give some exposure to stakeholders of all levels. The role is centred around providing data to give insight and enable the operational teams to make informed decisions at pace. This means priorities can change quickly therefore excellent prioritisation skills and ability to think calmly in challenging situations is crucial.
Highly desirable for the role is an individual who has both strong analytical skills and a good understanding of operational processes. You will have available to you the support of a large Digital and Data team, experienced Analyst within the team and a multi-disciplinary Online operations team with the backing of an offshore team who cover the operation 24/7.
The successful candidate will also then be responsible for driving new Insights forward and the support to serve our customer successfully throughout a best-in-class operation – this is something that will involve engagement with teams across the business and allow for the Operations team to support and enhance the wider M&S.com growth strategy. This will be coving a wide range of area’s within Online operations, covering Clothing & Home, Gifting & Entertainment, Foot to Go, Ireland and Dropship.
Who you are
Desirable
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.