Hours

WEEK 1 
MON 1000-1400
WED 1400-1800
FRI 1000-1400
SAT 1200-1600

WEEK 2
MON 1000-1400
TUE 1200 -1600
WED 1400-1800
FRI 1000-1400
 

Purpose  

• Marks and Spencer is committed to protecting the health and safety of all colleagues within the business through ensuring that all Health and Safety legislation is implemented and that there is a firm safety culture established throughout Stores and Support Centres. Consultation provides the basis for two-way dialogue between managers of all levels and colleagues. The structure ensures that all matters of a serious Fire, Health and Safety nature can be raised and discussed. This results in resolving issues and communicating effective control measures and policies to protect colleagues where reasonably practicable to do so
• Health and Safety issues, changes to policy and best practice will be communicated through the same channels as other business communications e.g., My World Stores (MWS), TEAMS site, Store Tasks. In addition, the FHSC Representative and Network chairs will communicate relevant matters within the FHS specific structure. This allows for independent feedback and sharing of best practice as well as communication to drive action
• Safety Officer (SO) All stores and Support Centres have a trained competent person to support the store/office manager in identifying potential health and safety hazards and risks and implementing policies, risk management control measures and FHS training.

Key Accountabilities  

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 
• Skilled to utilise all digital tools and communication channels to do the job 
• Share customer and colleague feedback to help us do things better 
• Share knowledge and experience with colleagues to support others in building skill and confidence 
• Own their own learning & development and proactively access digital learning solutions 
• Know the daily sales targets, priorities, promotions & selling opportunities 
• Have great product knowledge to sell and recommend our products and services 
• Proactively engage with customers to understand their needs and make recommendations 
• Understand the store priorities and their part to play 
• Complete tasks with pace and in line with SOPs 
• Minimise cost and waste through good process practice 
• Follow safe and legal working practices 

Key Capabilities  

• Understands how M&S operates, it’s strategy, future and the role they play  
• Committed to delivering excellent work fast with great attention to detail 
• Open to and acts on feedback, asking for this regularly 
• Sets performance objectives for self in conjunction with line manager and in line with business plans 
• Takes accountability for planning and managing own work efficiently to ensure objectives are met 
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things 
• Effective at communicating their intentions to others; ensures communication is clear and simple 
• In control of their own reactions and considers how to share their perspective to create better reaction for team 
• Copes well with change and work challenges and recovers quickly from its impact 
• Builds positive relationships by being a good listener and getting to know people by establishing a connection 

Technical Skills/ Experience  

• Contributing to store sales and cost control 
• Work across the store to get things done right first time within timescales 
• Comprehensive knowledge of customer shopping channels 
• Good level of product knowledge and services across the store 
• Up to date knowledge of the commercial operation and brilliant basics 
• Good level of digital capability and use of digital tools and applications 
• Understand customer needs and spot selling opportunities 
• Adapting to change 
• Good Knowledge of VM principles 

Key Relationships and Stakeholders  

• Customers 
• Colleagues 
• Store Leadership 
• BIG