Role       : GTB Implementation Manager                                                                                            
Location : Abu Dhabi

Role Purpose:

• Implement Integration of bank solutions with client systems for strengthening and sustaining long term relationships.
• Act as point-of-contact for ADIB Direct mandate receipt and closure
• Assist in cash & channel strategy projects for CASA, revenue, dormancy & utilization
• Assist in cross sell GTB products to existing clients 

Key Accountabilities of the role

Implementations

• Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.
• Lead simple (ADIB Direct) as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
• Lead/coordinate implementing GTB products at customer site.
• Lead/Coordinate GTB product trainings for GTB clients.
• Ensure that implementation is done within client agreed timelines and are within regulatory policies.
• Update activities on CRM & internal trackers
• Coordinate with GTB vendors as required for implementations.

Digitization

• Assist e-penetration strategies
• Assist dormancy reduction strategies
• Assist channel payment utilization strategies

Cross selling & Commercialization

• Attempt to cross sell GTB products during implementation discussions
• Support launching of channel cash and trade products

BAU

• Escalate sensitive/delayed cash & ADIB Direct BAU issues for quicker resolution
• Assist service team on escalated issues to help resolution
• Conduct Call back verification on all GTB product registration forms
• Coordinate signature verification on all GTB product registration forms

People

• Complete all mandatory class lead and e-learning on time.
• Complete your mid-year and end-year appraisals on time.

Specialist Skills / Technical Knowledge Required for this role:

• Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes
• Good understanding of SWIFT system & H2H protocols & solutions
• General understanding of client documentation signature verification, Call Back and archival processes.
• Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft Power Point/excel usage.
• Good presentation, training and communication skills to group audiences.
• Good understanding electronic payment operations and support structure