Role: Manager Payments
Location: Dubai

Role Purpose:

To be responsible for product development and growth of domestic and cross-border remittances business.
    
Key Accountabilities of the role      

RESPONSIBILITIES:

• End-to-end product management of the domestic and cross-border remittance products.
• Ensure the given business objectives, KPIs, and financial targets are achieved.
• Support in taking the business to the next level by maximizing the full potential and leveraging available avenues for growth.
• Manage the product development lifecycle and roll-out of new systems, platforms, and initiatives.
• Be the primary contact for internal stakeholders and relevant external stakeholders for delivering the related workstreams.
• Engage with existing partners to ensure alignment with objectives and implement new partnerships / tie-ups.
• Develop and implement policy, processes, and procedures for seamless and efficient delivery.
• Develop new products and services to ensure competitive advantage and make best use of new opportunities and available technologies.
• Develop, launch, and manage customer promotions and campaigns and ensure the campaigns achieve the committed KPIs.
• Ensure customer needs are fulfilled and customer satisfaction is a cornerstone of all new development, initiatives, and processes.

Specialist Skills / Technical Knowledge Required for this role:

• Good understanding of remittances and FX business. 
• Good knowledge of customer needs and competitor insights.
• Good technical knowledge of remittance customer journeys, payment systems, and payment networks.
• Good understanding with 360o view on remittance business, technology, trends, and customer needs.
• Good inter-personal, presentation skills, and business management skills.
• Financial modeling, budgeting, and forecasting skills – with ability to collate & interpret data.
• Results oriented and self-motivated by the need to succeed.
• Personal organization to deliver on time and plan to effectively to deliver goals.
• Development: self-analytical; and takes accountability for own development.

Previous experience required:

• A minimum of 10 years industry experience.
• University degree.
• Understanding of market dynamics including, economic trends, demographic factors, competitor products and services.
• Detailed product knowledge of both regulated and non-regulated product set.
• Understanding and working knowledge of remittances product and business management.
• Familiarity with local regulation related to remittances.
• Ability to budget, forecast, and analyze remittances business.