The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision. 

Job Standards and Performance Expectations

1. Patient Medical Record
   1. Assembles and maintains the patient chart from admission to discharge.
   2. Collects all printouts and files in charts, runs necessary reports, and retrieves data as requested by physicians and nurses.
   3. Orders necessary equipment and unit supplies and maintains adequate inventory levels.
   4. Consistently processes patient orders, requests for exams and other ancillary services, such as x-rays, lab tests and transportation accurately and timely.
   5. Coordinates patient admissions, transfers and discharges.
   6. Retrieves medications from the pneumatic tube system and/or pharmacy and delivers the medications to the nurse and/or place medications in a secure location as determined by the nurse manager.
2. Quality
   1. Assist nursing staff with retrieving medications from pneumatic tube system and places medication in appropriate locations for administration by nurse.
   2. Acts as a receptionist and greets patients, directs visitors, and provides patient information to the medical staff.
   3. Answers the phone and uses proper phone etiquette. Responds to the patient call lights in a timely manner. Maintains a work area that is neat, clean and orderly. Maintains office equipment for the unit.
3. Collaboration & Partnership
   1. Call physicians for consults and notifies the nursing staff of the consultation.
4. Other Duties as Assigned
   1. Performs other duties as assigned or requested.

Education - High School or equivalent

Training - Medical Terminology or Medical Assistant Training preferred. Cerner (CIS)

Special Skills - Communication, Customer Service, Computer Skills. Knowledge of medical terminology. Able to use office equipment and multi-task.

Licensure - Current BLS certification

The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.

This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, Franciscan Missionaries of Our Lady Health System had:

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days
• 1,915 Active Medical Staff
• 229,296 Emergency Visits

As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.

Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.

Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.

Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.

Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.

As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”