Regions Hospital is hiring a friendly, organized, and adaptable individual to join the Surgery Intensive Care unit as a Health Unit Coordinator (HUC)! This unit cares for adolescent, adult, geriatric trauma, general surgical, orthopedic, neurosurgical, and neurocritical patients who require highly skilled care and close monitoring. The environment for this unit can be intense at times, and the leadership team recognizes the importance of addressing the emotional needs of the staff, to ensure they are able to provide the best care to our most vulnerable patients. The team works closely with our chaplain staff to host round circle moments after difficult situations. Individuals who are hired into this role receive a weeklong training about the electronic health system and how to use it effectively to ensure they can be that partner for good Taking on the role as a Health Unit Coordinator means you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors.
As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but are not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse.
Work Schedule/FTE: This position is a .75 FTE (30 hours per week) working 12-hour night shifts from 7pm-7am and every third weekend.
Required Qualifications:
- High school diploma or equivalent preferred
- Previous experience with office procedures and equipment or recent education within one year with office procedures and equipment
- Computer experience and knowledge of medical terminology
- Previous customer service experience that included personal interactions both in person and on the phone, problem solving, and skill in balancing needs of guests and colleagues alike
Preferred Qualifications:
- Education or experience in a health care field
Benefits:
This position is eligible for medical insurance, dental insurance, 401K with a match, disability insurance, paid time-off, and tuition reimbursement. Benefits take effect on an employee’s first day of employment. Aside from traditional benefits, Regions Hospital offers a range of non-traditional benefits to all employees such as an employee health clinic, on-site fitness center, a 24/7 employee assistance program to assist employees with a range of topics, book clubs, and an employee resiliency center.
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
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