Proposed Interview Date: Monday 27 May 2024

Closing Date: Sunday 19 May 2024

Contract Type: Casual

Salary: FC3 £12 per hour

Location: Fife Cycle Park, Lochgelly

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Please consider and demonstrate the following when completing your Supporting Statement:

• Ways in which you have demonstrated that you can work effectively as part of a team.

(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals.)

• Ways in which you have worked with others to meet customer needs & expectations.

(Consider the following: how you have gone the extra mile to help a customer; how you have dealt with a difficult situation.)

• Ways in which you have demonstrated your ability to be flexible and open to change.

(Consider the following: how you have been flexible in previous roles; how you deal with short-notice changes.)

• Ways in which you have used your knowledge, problem solving skills and understanding of cleaning/administrative processes.

(Consider the following: how you have used your knowledge of cleaning processes to provide a safe and clean environment; how you organise your workload around business activity; how you have used your knowledge of IT systems to provide a quality of service.)

Job Details

Community Use is the team that works hard to ensure most of the Halls, Community Centres and Schools in Fife are available for everyone to enjoy learning, leisure, life, and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom’s city, towns & villages. More information about Community Use can be found at https://active.fife.scot/about/community-use.

Reporting directly to the Community Use Lead Officer Supervisor you will undertake a frontline customer facing role. You will be required to engage with customers and service users in a positive manner and respond to customer enquiries and requests by answering telephones, emails, face to face as well as operating our booking procedures and systems. Giving out bikes, and doing basic checks.

This role will require you to clean and maintain all designated areas to a high standard and prepare and clear equipment/areas as appropriate to suit the needs of customers and service users.

You will operate in accordance with service guidelines, health and safety policy and will follow all associated risk assessments and standard operating procedures. You will ensure all building compliance checks are completed periodically, these may include fire safety checks, water quality checks and asbestos monitoring.

In addition, you will be a nominated key holder responsible for ensuring the building is open at designated times and secured correctly at the end of each working day. This includes internal, external, and outdoor facilities and may involve operating the building alarm system, you may be required to respond to out of hours alarm activations. On occasions, this role will include lone working.

It is not essential that you hold a driving license. However, you may be expected to travel between different facilities, some of which may have limited public transport links.

A link to the role profile for this vacancy is included below. It provides more detailed information about the job and the type of person we are looking for.

The Person

We are looking for an enthusiastic and self-motivated individual with the ability to be able to work unsupervised and independently as part of a wider team.

You will possess good communication skills, be customer focussed and demonstrate a “can-do” attitude at all times.

The successful applicant must also:

• Be confident and level-headed when dealing with people at all levels.
• Be flexible and able to work on their own initiative.
• Have excellent team working skills.
• Possess a basic understanding of IT and capable of using a variety of internal systems.
• Be able to travel between Community Use facilities, including remote Community Use facilities where limited public transport route exists.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

We particularly encourage applications from men, who are currently underrepresented within this type of work.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on Twitter @FCJobsOfficial.

For further information please contact: Joe Fowkes - Joe.fowkes@fife.gov.uk