A fantastic opportunity for a Reservations, Groups, Meeting & Events Administrator.to join us at Kimpton Clocktower on a Full-Time contract!

You will earn £12.15 per hour, equal to £25,272.00 salary.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Check out our Instagram page @kimptonclocktower!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans! 

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

We are looking for a Reservations, Groups, Meeting & Events Administrator to join us in an exciting time of growth and support our team to achieve excellence, whether be organising a large-scale corporate event or a small function. Our team strive to maximise hotel and event bookings to ensure high revenue, so you will be a driven and organised individual who is confident in completing supportive administrative tasks.

Your role will involve:

• Managing deposits (monitoring, chasing, and processing payments/refunds); posting revenue and completing credit applications
• Handling contracts and invoices (reviewing before submission, data allocation and operational communication including daily appointments)
• Reserving and managing internal meetings; Handling Reservation checks; completing daily traces and support in entering Group rooming lists
• Charging of previous days advanced purchase rates and WiQ beverage charges, reviewing AV requirements and raising POs as required – experience working within a busy Reservations, Groups, Meetings and Events team would be beneficial to understand our systems
• Completing general office administrative duties such as stationary ordering, filing and audit compliance checks 

To succeed as a Reservations, Groups, Meeting & Events Administrator, you will need:

• To be organised and able to juggle multiple tasks at once
• Great time management and attention to detail
• Strong IT skills and being confident in Microsoft applications is a must!

Our Reservations, Groups, Meeting & Events Administrators enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Subsidised childcare support 
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Reservations, Groups, Meeting & Events Administrator!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.