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Job Descrption

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
  A little taste of your day-to-day:
  Every day is different, but you’ll mostly be: • Supervise Front Desk operations during your assigned shift to a consistently high standard  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events  • Advise your shift team of any special events or VIP Guests in the hotel that day  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work  • Maximize sales revenues through up-selling and marketing program  • Manage Guest requests, inquiries, and complaints promptly and completely  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest services
  What We need from you:
  ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to  ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories  ● Fluency in the local English- Russian language skills would be great ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
  What you can expect from us:
  We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
  Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
  IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing  framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
  So, join us and you’ll become part of our ever-growing global family.

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