About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Supervisor - Food & Beverage at Riverland. In this position, you'll take on key responsibilities that include:

To manage all aspects of the Outlet within the F&B department including the selection, development and performance management of colleagues, optimizing profits and increasing sales. To ensure all Food and Beverage outlets operate successfully and are profitable as per budgetary guidelines. To ensure that the standard operating procedures and hygiene standards are maintained within the guidelines set.

Main Duties:

• Assist the Restaurant manager daily in running the Food and Beverage operations.
• Supervise the processes put in place for efficiency and make sure the desired results are achieved.
• Motivate colleagues to achieve set targets for guest satisfaction and revenues.
• Proactively identify problems that could hinder the operations and take required action plans.
• Organize weekly meetings with line managers to monitor targets and operational issues and come up with action plans.
• Fairly conduct employee appraisals in the set time period.
• Prepare and present inputs related to organizational/ departmental/ project budgets to the next reporting line.
• Manage and control the actual cost versus budget on a periodic basis and provide financial reports/data related to the department/ divisional/ project’s financial performance.
• Ensure that team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external training whenever required in consultation with the HR Department.
• Ensure that productivity and service delivery of the department are improved on a continuous basis by keeping team members motivated and retained.
• Follow Company wardrobe and grooming guidelines at all times
• Adhere to Company policies and procedures about behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities

Health and Safety Duties:

• Exercise the “duty of care”, i.e., the moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers and all other persons within our care from harm or loss when they are exposed to our activities or using our services, with watchfulness, attention, caution and prudence that a reasonable person in all circumstances would.
• Provide, as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own’s authority.
• Practice due diligence through assessment and review such that all risks and hazards are controlled and maintained to acceptable level in any modification, introduction of new process, machine and/or even engaging new persons in the business to ensure that all aspects and considerations are sufficiently looked into prior to implementation or engagement.
• Commit to safe systems of work by adhering to agreed processes that are put in place, which can include, but not limited to those in the approved manuals, policies, procedures and SOPS and thus it shall be everyone’s responsibility to know and understand thoroughly these systems and processes, execute properly and avoid short cuts.
• Take ownership of own’s health and safety for the matters within one’s control or ability to influence, through leadership by example and ensure that the rest of the persons within one’s responsibility and influence, including contractors, follow through.
• Be prudent by adhering to the laws, regulations, applicable standards and guidelines imposed by the governing authorities by, including but not limited to, possessing and updating the necessary professional and other business-related licenses, securing and renewing timely the permits and certificates, and getting medical clearances, sufficient training and appropriate qualifications required for the performance of work or job.
• Follow strictly the rules and regulations set by the company to protect the lives and welfare of the persons involved in its business processes, including the protection of property and environment from damages and other forms of losses.
• Prevent accidents/incidents from happening by promptly reporting the presence of hazards and risks, unsafe acts and unsafe conditions, and escalating issues and concerns at the workplace to immediate superiors or to persons in authority who can assist in addressing with appropriate and timely actions thus preventing them to worsen, complicate or magnify into unmanageable huge proportions.
• Report, investigate, cooperate and resolve incidences involving oneself and persons within own’s control and influence, timely and accurately.
• Contribute to a healthy, illness-free workplace by observing proper personal hygiene, a high standard of cleanliness and observing consistent housekeeping as a part of one’s responsibility.
• Report sickness/illnesses that occurred to oneself or any person in the team, including those unsanitary and unhygienic conditions, that may potentially affect performance and productivity, safety and welfare while performing the work, spread or infect others and/or cause inconvenience to others and guests.
• Participate in company activities to improve the readiness for emergencies, awareness of health, safety and environment and enhancing the work-life and employee welfare

Qualifications:

Essential

• High School Certification
• Intermediate Food Safety Certification.

Desirable

• Bachelor’s degree in a relevant field or degree in hospitality or hotel management

Experience

Essential

• 2 -5 years’ experience in a similar role.
• Worked on Cashiering Software System.

Desirable

• Worked in a busy entertainment facility with an average attendance of more than 2000 guests per day.

Skills:

Essential

• Must be able to work with Excel, word and do power point presentations.
• Good interpersonal skills.
• Must be a good team player and be able to perform in the high-pressure work environment.
• Fluent in speaking English
• 2 -5 years’ experience in a similar role. 
• Worked on Cashiering Software System. 
• Worked in a busy entertainment facility with average attendance of more than 2000 guest per day. 
• Must be able to work with excel, word and do power point presentations.
• Good interpersonal skills.
• Must be a good team player and be able to perform in high pressure work environment.
• Fluent in speaking English
• Valid UAE Driving License  

Desirable

• Good Team Player
• Ability to speak additional languages.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they are pivotal in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!