Spa Manager – FTC (Maternity Cover) – The Carlton Tower Jumeirah       

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.

About the Job:

An opportunity has arisen for a Spa Manager to join our team at The Peak at The Carlton Tower Jumeirah for a fixed term contract of 6 months for maternity cover. The main duties and responsibilities of this role are:

• Ensure that stock levels are maintained and that purchase requests and the marketing list are completed on a weekly or monthly basis for professional and retail products.
• Ensure that all customer records are correct, up to date and correctly administered, in particular to monitor prescription cards and to ensure they are completed and used by each therapist for every appointment. This is also to include regular updating on the Product Houses points program scheme on records of products sold.
• To actively sell products and treatments to clients and encourage staff to up sell products to meet targets.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals.
• To assist in providing monthly reports analysis and ensure products sales targets are achieved.
• To complete the monthly in house commission report before the end of each month and the commission sales report for Product Houses for all therapists.
• Collect and file all bills and invoices at the end of each month from all therapists.
• Calculate the monthly Tips and hand to the Manager for signing at the end of each month.
• To ensure staff are aware of basic first aid principles and able to practice if and when required.
• To ensure the reception team is fully manned, trained and abreast of all club operations.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Essential - CIBTAC/CIDESCO
• Essential - Proven track record in spa/beauty salon management 
• Desirable - Knowledge of Product houses; SKEYNDOR, PEVONIA & HYDRAFACIAL, previous hotel experience – preferably in a 5* hotel
• Friendly, approachable and professional
• Team player
• Excellent level of customer care

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent benefits
• 33 holidays inclusive of Bank Holidays
• Private medical insurance
• Life insurance
• Nest pension
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Next pension
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Lieu day if you work on Bank Holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Weeding/Baby gift
• Company sick pay
• Travel card season ticket loan
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme