Front Desk Manager – The Carlton Tower Jumeirah           

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.

About the Job:

An opportunity has arisen for a Front Desk Manager to join us at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:

• To monitor all costs and recommend / implement measures to control them in accordance with the annual budgets.
• To review the Profit and Loss statements with all Heads of Department monthly and document variances to the Front Office Manager for monthly reviews.
• To ensure you read the hotel’s employee handbook and have an understanding of and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.
• To identify market needs from both the hotel guests and the local market
• To monitor and analyse the activities and trends of competitor hotels on a regular basis
• Together with the Sales Department, maintain a close liaison with travel agencies, local business groups and airlines.
• To plan and implement effective up-selling activities to ensure maximum room revenue through effective rate management.
• To entertain regular and potential clients
• To attend hotel Diplomatic and other sales hosted functions to maintain customer loyal.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum experience of 1 year as Duty Manager or above.
• Demonstrated experience in front desk or guest services management within the luxury hotel industry, preferably in London.
• Proven ability to lead and motivate a team of front desk staff to deliver exceptional guest service and exceed guest expectations.
• Strong communication and interpersonal skills to effectively interact with guests, colleagues, and senior management.
• Proficiency in hotel management software and reservation systems to efficiently handle check-ins, check-outs, and guest inquiries.
• Ability to handle guest complaints and resolve issues promptly and professionally, ensuring guest satisfaction and loyalty.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• 28 holidays inclusive of Bank Holidays
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Next pension
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Lieu day if you work on Bank Holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Weeding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme