About Dubai Holding Entertainment: 

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. 

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. 

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. 

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park. 

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. 

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. 

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Associate Director IT Operations at DHE: DH Entertainment in this position, you'll take on key responsibilities that include:

Leadership and Management:

• Lead, mentor, and develop multiple IT operations teams, fostering a culture of high performance and continuous improvement.
• Manage the overall operations of the IT department, including budgeting, staffing, and performance management.
• Collaborate with other IT leaders to align operations with the overall IT strategy and business goals.

Operational Excellence:

• Oversee the day-to-day operations of IT services across multiple assets, ensuring high availability, reliability, and optimal performance.
• Implement and maintain IT policies and procedures to ensure smooth operation and compliance with industry standards and regulations.
• Drive the adoption of best practices in IT operations, including ITIL, Agile, and DevOps methodologies.

Strategic Planning and Implementation:

• Contribute to the development and execution of the IT strategic plan.
• Lead large-scale IT projects and initiatives, ensuring they are delivered on time, within budget, and to the desired quality standards.
• Stay abreast of emerging technologies and trends, recommending and implementing innovative solutions to enhance IT capabilities.

Stakeholder Management and Communication:

• Serve as a key IT liaison with senior management, business units, and external partners.
• Communicate effectively with stakeholders at all levels about IT operations, projects, and initiatives.
• Foster strong relationships with vendors and service providers, negotiating contracts and managing SLAs.

Risk Management and Security:

• Oversee IT risk management processes, ensuring appropriate measures are in place to protect assets and data.
• Lead the development and implementation of IT security strategies and policies.

Ensure business continuity and disaster recovery plans are in place and tested regularly.

About you: 

The preferred candidate for this role should possess the following experience and credentials:

• Valid UAE passport, Family book (Khulasat Al Qaid)
• Bachelor’s or master’s degree in information technology, Computer Science, or related field.
• Minimum of 5 years of experience in IT operations, with a proven track record of managing multiple teams and large-scale IT projects.
• Strong leadership and people management skills.
• Excellent understanding of IT operations, infrastructure, and systems.
• Familiarity with IT governance frameworks and compliance requirements.
• Strong leadership and people management skills.
• Excellent understanding of IT operations, infrastructure, and systems.
• Familiarity with IT governance frameworks and compliance requirements.
• Knowledge and experience in implementing proactive maintenance strategies to prevent issues before they occur.
• Ability to analyse data from IT operations to identify trends and potential areas for improvement.
• Commitment to continuous learning and staying updated with the latest trends and best practices in IT operations and management.
• Excellent communication and interpersonal skills

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. 

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!