About Dubai Holding Entertainment:
Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.
Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.
Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.
Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Senior Executive - Operations at The Green Planet. In this position, you'll take on key responsibilities that include:

• Oversee, and manage staff members to ensure the operational readiness of the products or experience operationally and identify any potential issues to report to associate director of operations & curator.   
• To ensure departmental staff members always deliver a high level of interaction with the guests and promote upselling and drive revenue. 
• To plan and oversee all protocols and trainings in Operations to ensure 100% adherence to HS&E
• Chairwoman / Chairman of the HS&E Committee of The Green Planet 
• To plan and execute monthly HS&E meetings and include all relevant departments.
• Oversee the day-to-day operations and performance of all staff, including opening and closing operations of the facility. 
• To be fully aware and knowledgeable of all products, experiences, rates, promotions, and general facility info to promote, suggest and up-sell products to Guests, which will in-turn increase revenue, per cap and Guest satisfaction.
• Oversee start to end results of members handling Guests feedback and complaints. Review and approve appropriate service recovery for service failures after approval from associate director of operations & curator.
• Oversee proper communication and execution of Marketing campaigns on site as advised by associate director / Marketing Team.
• Oversee communication and execution of Media Filming, Influential or Media Visits on site.
• Liaise closely with other departments to ensure smooth running of the facility and communicate with associate director of operations & assistant manager curator.
• Review and prepare weekly and daily schedule for Guest Relations Associates and Education Team.
• Review and prepare daily duty manager report.
• To oversee all Guest feedback, requests, and concerns in order to advise and implement service recoveries in an ethical, effective and timely manner to exceed Guests expectations. Investigate incidents and report to Management. 
• To represent & promote Dubai Holding entertainment in a positive manner to maintain a professional brand image.
• All other duties as assigned by Associate Director of Operations
• Ensure safe and organized evacuation methods according to SOP and training. 
• Duty Manager, roles, and responsibilities.

About you:

The preferred candidate for this role should possess the following experience and credentials:

• Graduate with minimum 3 years of experience
• Highest level of guest service regarding Health and Safety, Guest Courtesy and Efficiency
• Excellent organizational and communication skills.

About the Benefits:
In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
We are committed to attracting the brightest minds and nurturing the most innovative candidates
who aspire to make a significant impact on the future of the entertainment industry in Dubai. At
Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free
environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!