About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. 

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Guest Services Assistant - Telecommunications to join Burj Al Arab Jumeirah .The main duties and responsibilities of this role:

• Answers all incoming calls with the respective standard and in friendly manner.
• Takes proper verbal handover from the preceding Guest Services on duty.
• Checks e-mails for important messages and HotSOS for the Wake-Up Calls.
• Checks the DND request and do the required procedure accordingly.
• Update the notice board with Functions of the day, Guest request like (Incognito, DND – Do Not Disturbed, Telephone Lines Blocking), Prayer Timings, Weather Forecast.
• Records the suite number of the in-house guest wakeup call request in the Wake-Up Call Sheet and set the alarm clock accordingly.
• Raising HotSOS for guest requests and follow up.
• Liaises closely with the Team Leader for requisition and replenishment of the office stationery, cartridges, and other stores supplies.
• To confidently operate with the E-butler app, systems, and associated computer equipment in accordance with departmental procedures.
• Good in typing skills as all messages needs to be responded within 90 seconds.

About you:

• Minimum 1-year previous experience in Hospitality Industry / Front Office.
• Basic Computer Knowledge - i.e., Internet, MS Outlook.
• Knowledge of PMS – OPERA cloud, HOTSOS
• Well versed spoken and written English.
• Additional Language; Arabic, Russian, Chinese or European Languages would be an advantage.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.