Waiter/tress - Chinoiserie - The Carlton Tower Jumeirah   

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.

About the Job:

An opportunity has arisen for a Waiter/tress to join our team at the Chinoiserie at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:

• Welcome guests warmly upon arrival, providing exceptional customer service from the moment they enter the restaurant.
• Escort guests to their tables, ensuring their comfort and satisfaction throughout their dining experience.
• Present menus and provide detailed descriptions of dishes, including specials and recommendations, with a thorough understanding of ingredients and preparation methods.
• Take accurate food and beverage orders, catering to guests' preferences and dietary restrictions with professionalism and attentiveness.
• Liaise effectively with kitchen and bar staff to ensure timely delivery of orders, maintaining smooth coordination and communication.
• Serve food and beverages elegantly, adhering to presentation standards and ensuring dishes are served at the correct temperature.
• Anticipate guests' needs and respond promptly to requests for additional items or assistance, demonstrating a proactive and attentive approach.
• Maintain cleanliness and organization of dining areas, including tables, chairs, and tableware, to uphold the hotel's standards of hygiene and aesthetics.
• Process payments accurately and efficiently, handling cash and electronic transactions with precision and integrity.
• Bid farewell to guests warmly, expressing gratitude for their patronage and inviting them to return, leaving a lasting positive impression of their dining experience.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members.
• Strong attention to detail and organizational skills, capable of handling multiple tasks efficiently in a fast-paced setting.
• Knowledge of food and beverage service procedures, including table setting, menu presentation, and order processing.
• Proficiency in using point-of-sale (POS) systems and handling cash transactions accurately.
• Flexibility to work varying shifts, including weekends and holidays, to meet the needs of the business and accommodate guest preferences.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• 28 holidays inclusive of Bank Holidays
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Next pension
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Lieu day if you work on Bank Holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Weeding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme