About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Manager - Operations at Green Planet. In this position, you will take on key responsibilities that include:

• To manage, support and supervise all Operational Departments within The Green Planet
• To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow team members in order to support The Green Planet’s Vision, Core Values and Brand Promise.
• To represent & promote The Green Planet and Dubai Holding Entertainment in a positive manner to maintain a professional brand image.
• To listen actively to our guests’ feedback, requests, and concerns in order to take action in an ethical, effective and timely manner to exceed their expectations.
• To ensure the enforcement of The Green Planet’s rules as necessary in order to ensure guest and animal safety and provide an enjoyable experience.
• To always liaise with local and international authorities in a professional and courteous manner.
• To work closely with other departments assisting them in the development of exhibits.
• To participate in public relations and conservation promotions as needed.
• To collaborate with external organizations and conservations bodies for partnerships
• To uphold animal welfare standards and abide by EAZA requirements.
• To serve as point person onsite for all emergency and critical decision-making scenarios as Business Unit Head.
• To approve all expenses related to The Green Planet and act as signatory for payment.
• To supervise and coordinate activities of personnel engaged in the inventory, care feeding and delivery of animals as well as facility and LSS maintenance.
• To oversee all medical treatments.
• To review and monitor all animal necropsy and veterinarian site visit reports.
• To serve as The Green Planet’s representative to professional agencies, institutions and various committees including; aquarium operations, exhibits, research and safety.
• To perform public relations functions associated with the department as necessary.
• To monitor LSS operations and manage operational upgrades and performance.
• To constantly look to improve animal exhibits.
• To oversee the outsourced maintenance, horticulture and Cleaning providers as the main point of contact.
• To monitor all department inventory and costs in order to reduce loss, waste and control costs.
• Proactively implement new exhibits, products, programs and educational opportunities in order to maximize revenues.
• To actively seek and implement cost saving programs in order to provide positive financial results.
• To manage The Green Planet’s Operational and Curatorial budgets proactively in order to achieve the efficient use of labor and reduce costs.
• To ensure actual expenses do not exceed the business unit’s budget in order to increase profit.
• Manage the procurement and storage of necessary supplies and the maintenance of related equipment.
• Ensure highest level of Safety, Courtesy, Education and Efficiency.
• Ensure compliance with Health and Safety standards in accordance with the Dubai Municipality rules and regulations.
• To obtain approval from Ministry of Climate Change and Environment and local authorities for all animal and plant related activities.
• To monitor the effectiveness of exhibits, products and programs, including comprehensive review and improvement.
• To initiate, develop and oversee the publishing of all policy and procedure documents.
• To organize, direct and establish innovative exhibits and campaigns.
• To ensure sustainable operational readiness at all times.
• To ensure all team members are complying with company standards at all times.
• To understand, follow and enforce all Standard Operating Procedures in order to exceed the operational requirements and ensure guests receive the highest standards of quality and service at all times.
• To manage and control company objectives and key performance indicators in order to support the company approach in achieving the Executive Strategic Plan.
• To manage emergency situations to minimize damage, loss or injury to guests, team members, animals or company property.
• Maintaining a professional appearance at all times.
• To prepare seasonal and annual reports for all Green Planet activities.

About you:

The preferred candidate for this role should possess the following experience and credentials:

• 5+ years relevant working experience
• Experience working with local Authorities
• Experienced horticulturalist, botanist and/or animal biologist, ideally with a strong background in tropical rainforests.
• Experience in the well being of the live flora and fauna, ideally in the rainforest environment.
• Bachelor's Degree in business or related field

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!