About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for an Assistant Manager to join the Concierge Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Manages day-to-day operation of the department, ensuring all service standards are met in line with standard operating procedure and they are followed in a courteous yet professional manner, providing delightful and engaging services to all guests.
• Ensure that all guest queries and requests for information are handled efficiently and in a timely manner.
• Supervise the porch and luggage services ensuring a smooth and efficient operation with no delay, loss or damage and ensuring maximum guest satisfaction and following of standards.
• Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
• Ensure all Concierge colleagues are equipped with the resources to perform all duties up to Jumeirah and Madinat Jumeirah standards. 
• Ensure that all colleagues are groomed, wear the correct uniform and nametag at all times and report for duty punctually.
• Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing, etc.) and pass the knowledge on to the Front Office Team.
• Prepare the weekly duty roster ensuring optimum coverage, monthly attendance sheet and annual vacation plan for all Concierge staff, as well as control their pending vacation, sick leaves and lieu days.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 3 years experience in Concierge role with a luxury 5-start property.
• Fluency in English and proficiency in at least one of the following languages: Arabic, Russian or any European language.
• Strong leadership and managerial skills
• Excellent communication and interpersonal abilities

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.