At DP World, we are currently recruiting for an IT Engineer Team Manager to manage a small team of level 2.5 support team members. At DP World we operate across various European locations to support in excess of 250 sites with a focus on the full range of standard hardware and software across the business. The team will provide support for day-to-day activities, new business launches and project activities, as well as dealing with product lifecycle refresh and deployment across the business.  The Teams primary objective is to ensure maximum value is obtained from our application and hardware estate, whilst also ensuring the team are being proactive in looking at emerging technologies and applications.

Our successful candidate will require a high level of technical ability and a strong focus on maintaining standard processes to ensure a consistent level of service across the business, creating and building a team structure and cross training to keep a team fully skilled with the required knowledge. 

Location: Hybrid working, located in the UK or Dublin with some travel to UK/Dublin offices additional travel around Europe may be required. 

Hours: Full-time, 40 hours per week, Potential for an On call Rota apply.  Some weekend maintenance work will be required, with Time off In lieu during the week.

Contract: Permanent

About the Role

How you will contribute

• Team Leadership

•Keep the European TSS Senior Manager informed of ongoing team issues

•Ensure that team members submit their travel expenses in a timely fashion

•Provide training to team members to ensure they are prepared to provide 2nd and 3rd level support.

•Ensure that all team members are following the change management process

•Ensure that all team members are aware of and following Incident Management process 

•Provide semi-annual performance feedback to your team

•Provide resources, as required, to support launches and other IT projects

•Assist with and ensure all TSS tickets are closed according to the standing KPIs

•Captures site specific network, server, and end device documentation

•Creates / updates work instructions for new tasks or as the steps for existing tasks are modified

• Support

•Carry out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN, Servers, and Disaster Recovery

•Provide second level diagnostic support along with the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers 

• Projects and Launches

•Provides onsite support for new site launches when required

•Provides onsite support for server / network refreshes

•As required, manage and support business development quoting as it relates to Infrastructure, including providing solutions detail and pricing for review by functional IT managers

•Provide resources and individual support to project teams for critical syncreon projects

What you will bring

QUALIFICATIONS

• A combination of equivalent professional training and certifications combined with a minimum of three years related work experience in a position(s) with increasing responsibility and supervisory duties.
• Highly familiar with IT Hardware, operating systems, identity access management and IT security gateways and protocols.
• Have awareness of infrastructure technologies; Azure, Virtualisation, Office 365, Windows Server, Active Directory, Web Forwarding Proxying.
• Highly organised and able to set priorities. Requires the ability to manage multiple, complex projects and engage team members on a technical level.
• Ability to deliver projects on time on budget.
• Soft skills include relationship and team building, conflict resolution, mentoring, and ability to communicate effectively to other teams, peers, and other organizations.
• Requires strong problem-solving skills, good judgment, and risk management to mitigate business risk.  Having the ability to see the bigger picture.
• Required to work with customers on specific targeted objectives.
• Strong presentation skills.
• Able to incorporate and follow the ITIL framework and methodologies.

EXPERIENCE 

• Able to lead and motivate team members in an international virtual working environment
• Demonstratable experience in the delivery of technical concepts
• Solid attention to detail and the ability to create and document process and procedures
• Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community. 
• The ability to work within a very demanding environment and handling stress in a positive manner

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. 

The DP World family comprises of syncreon, Imperial and P&O. 

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