IT Support Analyst

UE07 £39,347 – £46,974 per annum  

ISG / Applications Directorate / Production Management

Full time, 35 Hours per week 

Open-ended contract

We’re currently offering an exciting role for an IT/Applications Support Analyst to join our friendly Production Management team and work at the heart of one of the world’s leading universities. The role involves helping to support a variety of applications and offers a competitive salary of £39,347 – £46,974pa. This role offers a hybrid working pattern, with weekly anchor days worked on-campus in Edinburgh and the rest from home. The team would prefer full-time working hours (35hrs per week), but are committed to offering flexibility, so part-time hours or other flexible working options, i.e. compressed hours or staggered start/finish times, will be considered.

What we can offer you:

• A competitive salary of £39,347 – £46,974 per annum. 
• A friendly team and chance to be part of a world-leading centre of academic excellence providing production support to contribute to the wide range of services and applications that support our students and staff.
• Generous annual leave allowance of 40 days per year (inclusive of festive closure days) 
• Highly competitive defined-benefit pension scheme with a substantial employer contribution 
• A range of flexible working options to help prioritise work/life balance 
• A day of paid leave annually for your chosen volunteering activity
• Access to excellent online learning and a Staff Scholarship fund
• Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more 

Use our reward calculator to find out the total value of the pay and benefits for this role. 

What the job involves:

• Providing high quality technical support for corporate applications and working with colleagues and business partners across areas to ensure the smooth running of LIVE systems primarily under Student/Academic services (E.g.: Tribal SITS)
• Contributing specialist business and technical expertise to project teams ensuring that new IT systems and facilities are introduced successfully with minimal risk to the ongoing operation of university business.

View the full job description and snapshot of a typical day.  

A bit about you:

• Proven problem-solving skills ideally backed by considerable professional experience of working in an IT support role.
• Ability to learn and support a broad range of technologies within a variety of business contexts often working simultaneously on a range of differing problems progressing each based on customer and technical requirements.
• Confidence and flexibility to work under pressure to deliver effective and high-quality solutions.
• Proven ability to successfully interact with both technical and non-technical colleagues at all levels in both verbal and written communications.
• Proven exposure to software development or support in a web environment with RDBMS and ability to learn new technologies and apply new skills effectively in a range of business environments.
• In depth knowledge of RDBMS such as Oracle or SQLServer, one or more web-based software development tools that includes Python/Django, ColdFusion and related frameworks and exposure to working with SaaS/Cloud integrations.

Application procedure:

We welcome informal enquiries about the role – to find out more please email Seetha Subramanian (Applications Support Manager) at seethalakshmi.subramanian@ed.ac.uk 

 

The University is committed to equality, diversity and inclusion. If you have the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age, gender identity, disability, sexual orientation, religion, belief or race. 

 

Prior to any employment commencing candidates will be required to evidence Right to Work in the UK. Further information is available on our right to work webpages. T

he University is able to sponsor the employment of international workers in this role.  If successful, an international applicant requiring sponsorship to work in the UK will need to satisfy the UK Home Office’s English Language requirements and apply for and secure a Skilled Worker Visa.

To apply, upload a CV and cover letter before 3rd May 2024. Interviews will be week commencing 20th May 2024. Preference is in-person, but we still can consider having it remotely depending on candidate’s preference.