Active Lambeth - Concierge
Flexible Contract, £13.67 per hour

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About The Role:

• Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and Active Lambeth.
• Proactively assist and direct all customers through access control and fast-track entry in a courteous and professional manner and in line with revenue and protection.
• Respond to customer enquiries and provide information about a full range of products and services whilst supporting promotional campaigns.
• Ensure that every customer sales enquiry is dealt with through the appropriate sales process.
• Support on outreach and promotional activities to promote Active Lambeth services.
• Confidently upsell Active Lambeth products and services across the estate and match customers to them.
• Effectively handle and be accountable for any payments still taken through front of house.
• Work as part of a team to ensure the smooth operation of the facility.
• Follow Normal and Emergency Operating Procedures.
• Deal with complaints politely and positively making every effort to resolve there and then; referring to your line manager if unable to resolve.
• To ensure all necessary Active Lambeth development plans, training and qualifications for 
  the post are maintained and renewed.

Job Description and Person Specification

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application. 

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations.