Business Support Officer - Allocation and Verification Team

Scale 6: Starting salary £34,770 pa rising in annual increments to £35,862 per annum incl LW

Hybrid working

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. 

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. 

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

We manage the allocation of socially rented homes in Lambeth. We aim to provide as fast and efficient a service as possible to ensure homes are let as quickly and appropriately as possible. We liaise with the other teams who also have input into this work and ensure that we have a positive and proactive relationship with them. We are an experienced, friendly and helpful team and everybody works hard to ensure that there are no boundaries between each of the roles. The team is made up of two Business Support Officers, six Allocations and Verifications Officers and a Medical Adviser. There may be future opportunities to move into the Allocations and Verifications Officer role. 

About the Role:

We need a proactive person, ready to engage with our applicants and to ensure that our administrative processes are dealt with thoroughly and quickly. You will need a good understanding of the Allocation Scheme and the proposed upcoming changes to it. You will also need to understand the Choice Based Lettings system so that you can help applicants. A methodical and thorough approach to dealing with day to day administration to keep applications up to date is essential.

You’ll need to enjoy communicating with all sorts of people and looking at their details carefully. Sometimes you’ll be delivering bad news, so you need to be both patient and empathetic but also assertive and resilient. You’ll be joining an experienced and friendly team and we’ll want you to be able to work successfully as part of it.

To be considered for interview, your CV and supporting statement will clearly evidence:

Please upload your supportive statement outlining how you meet the shortlisting criteria marked on the person specification. You may give example from your work experience where possible.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact Deborah Wilson (Dwilson@lambeth.gov.uk)

Recruitment Timelines:

Advert close date: 11:59pm on Wednesday 17 April 2024 

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application. 

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.