Organisation: Leicestershire County Council  

Work Location: County Hall, Glenfield, Leicester, LE3 8RJ 

Worker Category: Hybrid Worker 

Salary: £29,784 - £32,004 per annum (pro-rata for part-time)

Working Hours: 37 hours per week 

Contract Type: Fixed Term 

Closing Date: 07-05-2024

Interview Date(s): TBA 

Do you have a passion to create and maintain accurate, high quality online content?

Are you able to use customer evidence to improve content and user journeys?

Can you work in an innovative and collaborative way to drive continuous improvement?

About the Role 

This is an exciting opportunity to join an established Digital Services Team as a skilled Granicus Forms Designer.

The role will involve working with service managers and experts to create, develop and maintain Granicus forms based on service’s digital objectives and advising on business process improvements.  It will be focused on creating digital forms across several areas to support the objectives of the Corporate Programme.  
 
The Corporate Programmes are key initiatives for the Authority, the aims of which are to channel shift and make the most effective use of the technology we have when delivering particular services. Online forms are a key element in achieving these aims.  The work itself will entail digitising paper versions of forms, advising on business process improvements as part of this channel shift or even tweaking our existing suite of forms to satisfy new business needs.  Being able to use evidence and data to scope, design, and review online ‘user journeys’ to ensure they are effective and enable customers to locate and complete what they need to. 

You’ll possess the ability to advise, guide and challenge service managers, staff, and other stakeholders as necessary. 

Provide support on the development needed for online projects and / or work packages as required, ensuring the work completed meets the required standards and is delivered within agreed timescales.  Maintain an awareness of new developments and best practice in forms development, incorporating these into your delivery and promoting best practice.

You will be working closely with department stakeholders, business intelligence and the Customer Service Centre to understand and facilitate channel shift to online and to influence future service delivery and build strong professional relationships with the Information and Technology function. 

A career which supports your values 

You will be creative, innovative, and make a difference to people’s lives. We are proud of our culture and support our employees. Read our ‘Working for Us’ guide on the council's website to find out more.  

Drive your career 

• Annual investment in your learning and career development 
• Flexible working hours – the way we work brings out the best in you and your team.   
• Flexible location – with a blend of working remotely, from home or in the office.  
• Technology – the right kit to suit your role.   

A commitment to wellbeing 

• 25 days holiday entitlement plus bank holidays (rising to 30 days after 5 years’ service) 
• Compassionate leave of up to five days  
• Paid sick leave for when you’re unwell.  
• Mental healthcare – an in-house wellbeing service and 24/7 telephone counselling   

Long-term benefits 

A generous pension based on your career average earnings. 

About You 

To apply for this post, you must: 

• Possess the skills and experience in designing, writing, editing and publishing online content and online forms, whilst following quality standards, design principles, accessibility requirements and best practice.  
• Generate solutions to straightforward and complex problems, and be able to present and provide support, advice, and relevant recommendations, to non-specialist staff in a way that is can be understood.
• Demonstrate effective communication skills when supporting the development of a quality digital service, in line with business need, and working with a wide range of stakeholders.
• Investigate issues, devise solutions, and pursue principles for ensuring continuous improvement.
• Be able to plan your work, working on multiple priorities whilst ensuring you are adhering to set deadlines.   
•  Possess knowledge of current legislative requirements, governance and relevant policies and procedures associated with the management of online content.
• Be able to use a range of research and information to provide clear recommendations.

You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations.  

In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process. 

Interested in Flexible Working? 

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.  

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.  

For more information or an informal discussion, please contact: 

Pami Gawera – Scrum Master

Telephone: 0116 305 7748

Email: pami.gawera@leics.gov.uk 

How to Apply 

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme. 

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home. 

By applying for this post, you agree to our Terms and Conditions. 

About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us